RFID Shopping
Card
It sounds good
- loyalty cards and Shopping Card entitle us to freebies or cash
simply for shopping at our local superstore. Of course, retailers
get something in return: a heap of information about us we might
prefer them not to know. That's before they get started on the new
tags that track you and what you buy.
Every time you
reach the checkout in the two biggest supermarket chains, it's the
same question: have you got a card? It can get irritating, but
nonetheless we have willingly signed up to their reward schemes - in
droves. According to market researchers TNS, around 85% of
UK households have at
least one loyalty card. We've accepted the membership rules of these
innocent-looking, points-mean-prizes clubs: you show us some
loyalty, say the retailers, and we'll give you nice bonuses in
return.
According to
them by using RFID Shopping Card, the loyalty, on the face of it, is
based on how much you spend with one particular retailer. Sure, the
rewards aren't huge but, as Tesco likes to put it, "Every little
helps." Besides which, we in the UK love bargains, and
getting something for nothing even more. But the question is: how
much does the nothing really cost? It is not simply a matter of
choosing to be "loyal", now synonymous with "open your wallet", to
one supermarket over another - the cost is in having your purchases
scrutinized and analyzed in staggering detail by the loyalty card
retailers using RFID Shopping Card. You'd be amazed what they can do
with a seemingly innocuous flow of till receipts, coupled with your
loyalty card. Worse, having accepted the principles of these schemes
so gamely, we have paved the way for the kind of surveillance
technology that will turn your stomach once you realize that it is
happening in real time and not in some implausible, futuristic film.
Right now, we are the unsuspecting guinea pigs for comprehensive
trials of new customer-tracking, shop spy technology in the form of
RFID Shopping Card.
On the surface,
loyalty cards or RFID Shopping Card get you to increase - or
"consolidate", as the marketing people say - your spend in one
store. Given the choice between two stores, we are more likely to
shop at the one where we earn rewards. "Most retailers who have
launched a loyalty scheme experience a 1-4% sales uplift. The more
common ones... are around 2%," says Crawford Davidson, marketing
director of Tesco Personal Finance. When you consider Tesco's
UK sales grew to £23.4bn
in the year ending February 2003, that small percentage represents
one hell of a consolidation.
Behind this
visible profit benefit lies the genius purpose of these schemes
using RFID Shopping Card. In the dark days before their
introduction, the retail giants tried to gain consumer attention
with advertising, mass marketing and special offers - effectively
chucking money at us indiscriminately in the hope that it would
boomerang back in increased sales. Then retailers found a way to
scrutinize the shopper - not as a generic mass but as an individual:
you.
Consider the
detailed information that every RFID Shopping Card user volunteers
to the store. Each swipe of the card sends your spend - what you
bought, where and how you paid for it - into a databank profile of
your purchase history, along with the personal information you gave
when you signed up for the RFID Shopping Card. A Boots Advantage
card application form will have asked you for your employment
status, number of children, spectacles or contact lens usage and, if
you are pregnant, when your baby is due. The Nectar card, meanwhile,
asks how many people live in your house, the ages of those under 18,
the number of cars you have and your total household mileage. The
Clubcard form at least puts its questions about dietary preferences
and who you live with in an "optional" information box, but the
chances are you'll have filled it in, anyway.
Now we have a
busy industry of data-miners looking at your profile to glean
specific observations on how you like to buy. Edwina Dunn, CEO of
Dunnhumby, data analysts for Tesco, says, "You can find people
interested in cooking from scratch, or people who shop with distinct
flavors in mind, or where convenience is key. We are trying to track
lifestyles in terms of what is in the basket using RFID Shopping
Card." Studying till receipts will show whether you use a grocery
store for a main shop or for a specific menu, or the number of
people in your house, signaled by how much toilet roll you get
through. If you've just had a child, your loyalty card retailer will
be among the first to know; if you're about to go on holiday, they
can tell that, too.
Similarly, If
the Metro Future Store's contract consumers likely sign (when
obtaining a loyalty card) does not permit RFID tags embedded in the
RFID Shopping Card, then consumers might have recourse for breach of
contract. If it does not, then consumers over time perhaps will (a)
demand such privacy protections in the contract or (b) decide they
don't care. Option (b) is a real possibility. After all, an RFID tag
in a RFID Shopping Card seems similar, based on the below
description, to the U.S. speedpass or ezpass
transponders, neither of which has resulted in a privacy
outcry.
German RFID
Scandal: Hidden devices, un-killable tags found in Metro Future
Store
Germans say,
"Nein! We won’t be your versuchskaninchen". "We won't be your
versuchskaninchen." That's the message German privacy advocates are
sending to executives at the Metro Future Store in Rheinberg,
Germany after discovering
RFID devices hidden in the store's loyalty cards or RFID Shopping
Card. They also found that RFID tags on products sold at the store
cannot be completely deactivated after purchase, despite Metro's
claims.
"Versuchskaninchen" is the German word for
guinea pig, which is how German consumers feel Metro and its
partners have treated them since opening the Future Store last year
to test experimental RFID applications on live shoppers. The
revelations came just one day after Katherine Albrecht, founder and
director of CASPIAN (Consumers Against Supermarket Privacy Invasion
and Numbering) toured the Future Store with a delegation of privacy
experts from German advocacy group FoeBud, who sponsored her visit.